FAQ

Answers to some frequently asked and some rarely asked questions.

Choice FAQ NZ map
  What is CATEQ®?

CATEQ® is a Registered Trademark belonging to Choice Catering Equipment Limited. It is applied to those products that are particular to us and have met our stringent quality rules.
The letters CATEQ do not stand for anything in particular but could be “Cathy and Tom Eat Quietly” but as we don’t know a Cathy or Tom they probably don’t.

  Why is Quality important to you?

Choice Catering Equipment Limited has built its reputation on delivering Quality products to its customers at the best prices. In a price driven market where some competitors compromise on quality to achieve lower prices we are determined not to let our Quality slip. We view our customers as professionals in the Hospitality Industry who require quality tools of the trade.

  When will I get my goods?

Orders received before noon will be despatched the same day if in stock, which means you could receive your order that afternoon.  In most other cases, you will receive your order within 1-2 business days in the North Island and 2-3 business days in the South Island. Where the product ordered is not available, you will be notified and will have the option to cancel, vary the order or wait for the product to become available.

  What is the return policy?

Choice Catering Equipment Limited guarantees the quality of all our products. If for any reason you are not totally satisfied with the item you receive you may return it. If you return the goods within 7 days of date of purchase to us in original condition – we will refund or credit the full purchase price, excluding handling and freight.
We reserve the right to decline a refund/credit if the goods are not in original condition or if they are returned outside the 7 day time frame.

  How high is Mount Cook?

Mt Cook or Aoraki as it is also known is New Zealand's highest mountain, 3754m / 12315ft. Although not very high by international standards it is its relative height that makes this mountain very impressive.

  How do I ship to a location overseas?

Select the products you would like and add them to your shopping basket. Select the destination country from the drop down list when you enter your delivery details on the shopping cart, then proceed to checkout. Your selection will be submitted to us for a quote on the handling and freight charges.

We can arrange freight forwarding to an overseas destination or we can deliver to your freight forwarder in New Zealand.

We will contact you with the details and you can then decide if you want to proceed with your purchase.

Alternatively, you can simply go to our Contact Us page, select International Enquiry from the drop down list, and send us the details of your enquiry.

  What taxes will apply?

New Zealand Government Goods and Services Tax (G.S.T) of 15% will automatically be added to any purchases made for delivery in New Zealand. Goods being exported are exempt of G.S.T.

  How do I shop on the site?

Browse
In order to begin your online shopping experience, you will first need to browse through the online store for an item of interest. Begin by clicking on a category, and keep going until you find a particular item you are interested in. Or, you can do a direct search from the drop down lists, or enter a phrase or keyword in the search box.
Add to basket
Once you have found an item that you wish to purchase, simply add the item to your shopping basket by clicking on the 'shopping cart' icon below the product listing. You can alter the quantities you require when you go to your shopping cart to checkout.
Profile
From this point on, if you haven’t already created a web account with us, you will be asked for some minimal personal details. Having filled in all the appropriate sections, you can return to your order process.
View Basket
Having placed items into your basket, if you click on “Shopping Cart” from your My Account page or click the 'items in cart' count at the top of the page, you will be presented with the contents of your basket. From this point, you may either continue shopping by clicking anywhere else you want to go in the site, or you can change the quantity of items currently in your shopping cart, select or add your delivery address detail and then save your changes, or finish your shopping by clicking on the “Continue to Checkout” link.
Checkout
As a last step, you’ll be asked to confirm your shopping cart delivery details, select payment details, then asked to review the order in detail. At this point you have an opportunity to identify your order for your own records. Once you’re happy that your order is correct, click on “Process Order” and your order will be processed. Once processed, you may view the order, and if required print out an order confirmation or a tax invoice. Voila! You have successfully completed an online purchase.

  How do I use Account Control?

Account Control is a tab on your My Account Home Page that gives you greater flexibility on how you are able to shop on the site, especially if you have several business operations, or would like to give extended access to your accounts.

FIRST SOME NEW DEFINITIONS

Account - this is your basic web account. You have the option to have several accounts under the same email address.

Owner - this is the person who sets up an account, has overall access to the account facilities, administers Member access, establishes delivery addresses and who is responsible for overall account operation.

Member - a person who has defined access to a specific account, but who has no ability to amend access nor delivery addresses for that account.  A Member can also have Owner status if so appointed by the original Owner of that account.

Some examples of how you might use this new feature are:

being able to have a separate business account and personal account, but under the same email address and password - you no longer have to log out and log in under a separate email address to operate separate web accounts
you can nominate several Members to have access to your account - e.g. if you run a restaurant - you as owner, your chef, and another staff member can all have access to the account facilities that you have set up, but under their own email addresses with their own order histories
if you have several branches of the same business, you might want to have a separate account for each branch, which allows invoices to be printed in that branch's name
separate branches could each have their own Member lists who can access that account only, or one of those Members could have access across multiple accounts which you own, e.g. your Finance person


HOW TO USE THE NEW ACCOUNT CONTROL PAGE

The registration processs for setting up an initial web account has not changed.

However, once you've logged in to your account, you have several options on your Account Control page:

Setting up additional Members on the same account

Click on the define Member access link for the account you wish to manage - you have two options:

Attach existing Member - for someone who already has an existing email log-in on the site, just enter their email address, and they will be attached to this account as a Member
Create new Member - click on the Create New Member link, enter their details, assign them a temporary password, accept the Terms & Conditions on their behalf, and create that new Member.  The new Member will be automatically attached to your account.  They will be sent a confirmation email for their new registration with their temporary password.  Once they have logged into their new account, they can access their profile and change their password to one that they wish to use.
Managing Members' access

It is the sole responsibility of the Owner to manage the status of Members as the status of the account or the business changes:

Enabled status - if a Member should no longer have access to an account , then the Owner will want to uncheck the box saying "enabled"
Removal - you also have the option to permanently remove anyone from an account, e.g. when someone leaves the employment of the business
Owner status - you could assign a Member temporary Owner status, say to cover off the vacation of the Owner thus enabling access changes or delivery address changes; OR you can allow more than one Owner for flexibility in being able to amend account access and details
Changing/Deleting the Owner - an account must have at least one Owner
Setting up an additional account under your existing log-in

If you wish to set up a new account under your current log-in email address, then select the Create New Account tab from the Account Control page.

Fill in the details and make the selections as requested, and a new account will be automatically created.

As Owner, you should go directly to your profile for this new account and enter delivery address details now.  Otherwise the first time an order is placed on the account, the person ordering will be prompted to enter delivery address details.  If that person only has Member privileges they will be unable to enter delivery address details and will be unable to complete that order.  The Owner will need to be notified to enter a delivery address on the account so that order can be completed.

The option to enter a Choice Customer Code is restricted to customers who currently have a credit facility established with us.  Please refer to the Trade Customer Login, Password and Orders section of the Terms & Conditions for further details <link> .

SWITCHING BETWEEN ACCOUNTS

At Initial Log On

Each time you log on to the site, your My Account Home Page will have a banner telling you which account you are operating in.

If you wish to switch accounts, just select Account Control.  You will be presented with a list of accounts to which you currently have access. Select the account you wish to use for this session.

During Ordering

If, any any stage in the process of selecting goods into your basket, or proceeding to confirm your order, you realise you should be operating in a different account, you may switch accounts by proceeding to your Account Control page and switching to the desired account.

Your basket will be preserved as selected, and switched to the new account, however you will need to step through the ordering process again for a few reasons:

if you were taking advantage of a coupon on your previous account, you will have to reselect any coupon options available for the new account in your shopping basket
you will need to reconfirm your delivery address since this will likely be different for the new account
you will need to reconfirm your payment method and details as this may be different for the new account


VISIBILITY OF ORDER HISTORY

Owners & Members - as an Owner or a Member you have the ability to see all of the order history for the entire account.

PURCHASING & CREDIT CARD USAGE

To ensure adequate security around the use of credit cards on accounts with multiple Members, each Owner or Member will need to enter their own credit card details, with can only be used for specific purchases by that Owner or Member.

If a business chooses to authorise its Members to use the same card, i.e. a "corporate" credit card, then each Member will have to enter the credit card details they are authorised to use.

The Owner of the account is responsible for all the purchasing activities of the Members they appoint to the account.

Each card owner is responsible for the transactions charged to their credit card.  The normal credit authorisation procedures for credit card companies will apply to Members' use of credit cards.

  How do I use my promotional coupon?

Choice Catering Equipment Limited may run, from time to time, promotional campaigns offering coupon discounts on purchases from this web site.

If you have been issued with a promotional coupon number then enter the coupon number in the box indicated on your registration page, Create a Web Account with Choice, before you save the details on your registration page.

Even if you don’t have a promotional coupon number at this time, as an on-line customer of Choice Catering Equipment Limited, you may become entitled to further coupon discounts as these are offered from time to time by us.

Available coupon discounts will appear automatically in your shopping basket when you select items for purchase.

To use your promotional coupon, follow these steps:

Add the items you want to your Basket and click "Shopping Cart".
If your order qualifies for the coupon, you should see the promotional coupon listed in the cart as the last line item.
If you wish to redeem the coupon on this order, just click the box where indicated to redeem the coupon and click recalculate and save
If an expected promotional coupon does not appear in your basket, please contact us for assistance through the Contact tab on this web site.
Promotional coupons are subject to certain terms & conditions:

Please view our Terms & Conditions for more information.
Please note:

Promotional coupons can only be applied to the cost of purchases available from this web site, and cannot be redeemed for cash
Promotional coupons require items to a minimum purchase value to be selected before redemption is available
The value of the items purchased must not be less than the coupon amount
Promotional coupons can only be used in full against qualifying purchases i.e. no partial redemptions are allowed
Only one coupon can be used on each order placed on the web site
Promotional coupons cannot be applied to GST or handling and freight

  What payment options are available?

For the general public, direct credit/internet banking or credit cards only are accepted for payment – we accept Master Card, Visa, American Express, and Diners. For our trade account customers with a User Agreement, they can also place orders through the web site using their normal trade account with us.

  Is my payment information secure?

Electronic payments through this site are highly secure. Your credit card details are encrypted, so they cannot be read even in the unlikely event of the purchase details being intercepted. Credit card details are not divulged to the site owner, and are only seen by the payment processing network.

  How is the currency conversion calculated?

Conversion rates are taken periodically from New Zealand banking sources. These rates are intended as an indication of conversion rate only, and different amounts may be billed by your credit card issues using the exchange rates current at the time of transaction.

  What are the customs regulations?

When a shipment reaches your country, local import duties and taxes may apply.

As Customs policies vary widely from country to country and we have no control over these charges and cannot predict what they may be, these additional charges for customs clearance must be borne by you.

We recommend that you contact your local customs office for further information. When ordering from us, you are considered to be the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

  What is a Hongi?

A Hongi is the Traditional Maori greeting involving the pressing of noses to signify the union of life-forces.

  Where exactly is New Zealand?

Geography
New Zealand lies in the southern Pacific Ocean, 1,600 km east of Australia. It is made up of the North and South Islands and a number of smaller islands, with a total land area of 268,021 sq km.

Mountain ranges and hill country dominate New Zealand’s landscape; one of the most striking physical features is the Southern Alps. These, along with fiords, glaciers and lakes, and the coastal plains of Canterbury and Southland, add to the variety of the South Island scenery. In the North Island, the volcanic interior contains New Zealand’s largest lake, Lake Taupo, and most of the country’s active volcanoes - Ruapehu, Ngauruhoe and Tongariro - all usually quiet, although Ruapehu has been active since September 1995. Hot springs, geysers and mudpools also form part of the volcanic system centred around Rotorua.

Highest mountain Aoraki / Mt Cook (3,754 m)
Deepest lake Lake Hauroko (462 m)
Longest river Waikato River (425 km)
Largest glacier Tasman Glacier (28.5 km long)
Deepest cave Nettlebed (NW Nelson) (889 m)
Discovery
Polynesian settlers arrived in Aotearoa / New Zealand around the 10th century, and by the 12th century settlements were scattered over most of the country. The coastline of Aotearoa was partially explored by the Dutch navigator Abel Tasman in 1642. However, it was a further 127 years before British naval captain James Cook and his crew became the first Europeans to set foot on New Zealand soil in 1769.

Climate
January and February are New Zealand’s warmest months and July its coldest. The climate is temperate - averages range from 8°C in July to 17°C in January - but summer temperatures occasionally reach the low 30s in many inland and eastern regions.

The mean average rainfall varies widely - from less than 400 mm in Central Otago to over 12,000 mm in the Southern Alps. For most of the North Island and the northern South Island the driest season is summer. However, for the West Coast of the South Island and much of inland Canterbury, Otago and Southland, winter is the driest season.

Source: Statistics New Zealand

*All prices displayed are in NZ$, excluding GST, excluding handling & freight fees.

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